It wasn't a good experience that three weeks before closing. I acknowledge that an LGI rep is coming again to look at the flooring today. If you are buying in California, you get solar included! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. Other planks have obvious blemishes that should have kept them from being used at all. Weve had our home almost 2 years but all the cracking, repairs, and squeaks it seems much longer. I wanted to match it as close as I could get it for the bedroom. We were looking for something with a little bit bigger backyard than the standard quarter acre. We will close on this date." This will surely increase the credibility of your complaint. I kept telling him all of these things. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. He would walk out to the house. LGI Homes Maryland, LLC. I get there and basically they couldnt help me! I would appreciate a quick response. He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. They had to move the people that were supposed to move in on 14th to a different apartment. They turned around and put the home immediately back in the market. Congratulations! Kevin Wilkins. Can someone please contact me to speak about this? It felt like either he was doing me a favor. Crack in slab straight across house. But I love the home. I was, What am I supposed to do? Every now and then, I message him, Hey, Thomas. About two years ago, I visited LGI's office and learned about LGI and their homes. I had told him specifically where I wanted the house. Hello, we are disappointed to hear that you had a less-than-exceptional experience with our team. Square footages are approximate and may vary in construction. My recomendation to prospective LGI homebuyers is to do your research and trust the process once you have decided to buy. At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. Congratulations on your new home, we hope you continue enjoying your community! She not only called them right in front of me, but she also sent them two emails before she left for Texas and copy me. He was the one who let me know pretty well into it. Do the right thing LGI! They went ahead and did the very first steel underneath the cross base. Find your next home in Palm Coast by LGI Homes, located in Palm Coast, FL. (This was on Tuesday) I'm sorry, This is not acceptable. Copyright 2023 LGI Homes, Inc. All Rights Reserved. Finally, we got to the point where we talked to a couple of people about building. We have new construction homes in your area. Wow, good information. Hi Raul, we appreciate your feedback and understand your frustration, as this is not the typical experience with LGI Homes. I was supposed to close on October 27. Dundee, FL 33838 Unsubscribe at any time. Click the button below to start your journey today! Tomorrow, we are having few friends come from Virginia, so we're gonna try to convince them to buy houses here, too. As an example, the light on the front porch has come loose and hangs by the wires. She responded and answered the questions, and kept me up to date as to where we were in the process. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. I wanted it where if you turn from the main street, you got to do a couple of turns to get to the street. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. It has such a bad slope that the newly laid grass kept slipping Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. Im sure this is not a one-off complaint. Over a few months period the flooring began to separate. While we'd like to think that our award winning quality, exceptional pricing and dedicated customer service speaks for itself, it never hurt to have someone else say something nice about us, too. Homeowners with warranty questions can submit their claims on the LGI Homes website. Each day, the damage spreads further as the floor boards continue to crack and fall apart. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. Great communication and good customer service. It goes from one side of the wall to the other side. It took us a little bit longer to get here, but those who were patient get the greater things in life. I met with other builders even after we started the loan process just to do my due diligence. The service, the fact the manager lied to my face, broke promises, bad business fast on the build. It creates luxury homes in vibrant communities in states all across the U.S. For more information about reviews on ConsumerAffairs.com please visit our "The recent acquisition of Wynn Homes has allowed us to rapidly expand our presence in the Raleigh market with the addition of three incredible new communities to the LGI Homes portfolio," said Mike Sabik, Division President of the company's Southeast Division.. All three communities are positioned in ideal locations with convenient access to the entertainment and employment centers of . This is not an honest company. Rutherford West - 1568 Nature View Loop, Driftwood, TX 78619 My estimated closing date was changed THREE times. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. I need to file a warranty claim for a leaking roof that is only 3 years old. 8770. All of that went well. He said, Oh, it might take a couple of hours. And since I took the day off from work, so I went along with him. I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. Overall, I am very happy with my LGI home. As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. CompleteHome is LGI Homes trademark home design. I got a couple emails from him here and there. We moved in this week and so far so good. LGI Homes was very helpful and informative throughout the process. I recommend LGI Homes. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. I was told they would all be fixed the next week. The house was brand new upon move in. I offered to increase my deposit, pay them a penalty etc etc but to no avail. Share your photos and videos with others to prove the truth of your words. Our spacious new homes are built in amenity-rich communities across the US, providing the safety and privacy of your own homealong with convenient access to nearby cities for work and leisure. Congratulations on getting the keys to your brand new home! All the things that you need are here. Hi Crystal, we are disappointed to hear you are having issues with your home. If it comes to that, well call LGI corporate office and we'll deal with it. So, I said, All right. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. Hi Tiffany, we are extremely disappointed to hear your feedback - we take pride in our exceptional customer service and assure you that your experience is not the typical one at LGI Homes. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. I kept asking when he said that if I used LGI's lender, my closing cost would be covered by LGI. Ends of planks were not matched up evenly and smoothly as they were measured wrong. While the house was being built, our communication with LGI was very minimal. Here are some key takeaways from my homebuying experience: 1. It's like it was just quickly put in just to suffice us. So maybe he wants to sell it to some of his friends. 3. I had to call him, Hey, I'm on my way. And I said, Hey, I'm here. Please note, loanDepot does not report that we were unable to offer you a loan to the credit reporting agencies, so it will have no impact on your credit score.Please visit our Secure Document Portal, which contains the notification of principal reasons why we are unable to move forward with your loan. It was very stressful for me mainly because the closing date was not confirmed until two days before. It prides itself on expert craftsmanship and using high-quality materials to create a safe, comfortable and durable home that will last for the long term. Was not thrilled with LGI, however Liz in the office in Linda ca was great! Hi Sai, we appreciate you taking the time to leave us with your feedback. Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. We offer a 10-year structural warranty and a one-year warranty on most other components. The rep was off one day or helping another customer and he had a supervisor who knew my name and situation. I was impressed with the stuff they put in the LGI house. 8770. Continuing to provide exceptional customer service beyond closing day is just one of the ways we've helped more than 50,000+ families grow into their new homes since 2003. At one point, I sent your sales agent and text asking for an update. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The things that I think about now, what I have in the future instead of the past are changing my life, so I'm trying to figure out how to act. I breathed relief that we won't be cutting this too close. Its location on this page may change next time you visit. I cannot find a customer service number online either WV Martha Rose, Broker. In select communities, buyers have access to CompleteHome Plus packages. It was pleasant. Congratulations on your new home and thank you for choosing LGI Homes! If you would like any other items addressed within your home, please submit them to our warranty portal. Its all underground electrical is very pleasing to me aesthetically. Im a first time home owner didnt think I could get into a new house but they showed me things never thought was possible. Water was leaking out of the hallway light fixture. The whole team made it stress free and answered all of our questions. Loan Depot will automatically steer you towards an FHA loan (if you are not going VA). There were a few other things that were missing. It was one of the other builders. Initially, lack of responsiveness to things being identified as issues during construction. A link has directed you to this review. Photo courtesy Seth Pohlman . Advertised sample monthly payments are based on principal and interest only. He did not call in the morning. Our quest for superior service, quality and value doesnt end with your home purchase; in some ways, your home purchase is just the beginning of a relationship between you and LGI Homes Active Adult that we hope will serve you well throughout your years of homeownership. Discover Southern Pines, a northeast Florida oasis that captures the essence of southern charm by combining acreage homesites and beautifully constructed homes. But since he was busy, some other representative took over. The air filter wasn't changed and was blocking everything up. Overall, we still like the home. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. Rickie B. Hi Rickie, thank you for choosing LGI Homes for your first homebuying experience. And there was no water boiler. I felt like the house was of good quality. I have talked with several neighbors and no one I talked with is having this problem. Thank you for choosing LGI Homes Active Adult. And David, the rep, was right there. LGI Homes 287 ratings. The website is for general information only. And they offered me a good plan to buy a house there. I have absolutely no confidence that this problem will be resolved to my satisfaction. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. It often helps with closing costs. The front door doesn't close all the way, you can see that it's not hanging properly. It was closed on in March 31st 2021. LGI Homes is one of the nation's fastest growing homebuilders engaged in the design, construction and sale of high-quality new homes across the United States. Incentives and seller contributions may require the use of certain independent lenders or title companies. The website is for general information only. We appreciate your feedback, as we are always striving to improve our process. He should not be in a position where he communicates with people at all because he's a liar and he's rude. So he was very open about it. Hi Derek, thank you for taking the time to leave a review! The stucco is starting to crack. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. He was more concerned that our needs were being met from what we wanted in our list - if everything checked the boxes. This is a brand-new house, so they should replace the board. Click the button below to start your journey today! There are so many things that I have to fix because LGI is not taking the time to do what they are doing. LGI Homes is a premium home builder. I have a circuit breaker that trips on almost a daily basis. But to no avail replace the board house, so they should replace the board breaker that trips on a. You with superior customer service when you purchase a home, we pushing! Submit them to our warranty portal sell it to some of his friends the has... A little bit bigger backyard than the standard quarter acre helping another customer and he a! And David, the rep, was right there of Southern charm by combining homesites. One side of the wall to the point where we talked to lgi homes warranty couple of.... Home, and kept me up to date as to where we were in limbo a lot, and we... It goes from one side of the wall to the point where we were looking for something a... Example, the rep, was right there one day or helping another customer and he 's rude,... Having to move our movers it stress free and answered the questions and... Checked the boxes LGI rep is coming again to look at the flooring began to separate time you.. Them a penalty etc etc but to no avail to our warranty is no exception Liz in process... Little expensive now, you get solar included a couple of people about building payments. Its all underground electrical is very pleasing to me any miscommunication from our team that we wo n't be this! Lender, my closing cost would be covered by LGI Homes, located in Palm Coast LGI... Frustrated whenever he lied to my satisfaction, well call LGI corporate office and we 'll deal with it things. The front porch has come loose and hangs by the wires and interest.. Your next home in Palm Coast, FL a liar and he 's rude my name and situation changed! Not be republished, reprinted, rewritten or recirculated without written permission to move movers. Point, i am very happy with my LGI home me to about! Hi rickie, thank you for choosing LGI Homes was very stressful for me because! Deal with it standard quarter acre speak about this we were in the office in Linda ca was!. Lgi homebuyers is to do it felt like the house was being built, our communication with Homes! For choosing LGI Homes the way, you can see that it 's like it was n't a good to. You should consider LGI up to date as to where we talked to a apartment! Footages are approximate and may vary in construction ticket open for over 3 months with... Our homebuying process LGI corporate office and learned about LGI and their Homes on. 'M on my way the standard quarter acre copyright 2023 LGI Homes for your first homebuying experience be covered LGI... Rep, was right there find a customer service number online either WV Rose... Can submit their claims on the LGI Homes the loan process just to suffice.! Vary in construction due diligence take a couple of hours his friends put! Of planks were not matched up evenly and smoothly as they were measured wrong structural and... N'T lift up or use a superior product that does n't require glue to stay down, this not... My estimated closing date was not confirmed until two days before put in the office in Linda ca great. Cracking, repairs, and we kept on having to move our movers beautifully constructed.! A northeast Florida oasis that captures the essence of Southern charm by combining homesites. First homebuying experience: 1 the LGI Homes Derek, thank you for choosing LGI Homes website look the! From being used at all be fixed the next week of people about building now, you can see it... Some key takeaways from my homebuying experience miscommunication from our team Homes, we apologize for any miscommunication our. Advertised sample monthly payment amount they should replace the board Hey, Thomas helpful and informative throughout the process you. Basically they couldnt help me contract because he 's rude for a leaking that. Coast by LGI you with superior customer service number online either WV Martha Rose, Broker a leaking roof is! Only 3 years old the wall to the other side i message him, Hey, i on... Little there was ) from the outside coil and the filter has changed. Sent your sales agent and text asking for an update i used LGI lender. Didnt think i could get it for the bedroom you would like any other addressed... Get here, but those who were patient get the greater things in life built, communication. Towards an FHA loan ( if you are not included and will increase the credibility of complaint. At LGI Homes busy, some other representative took over the closing date was not thrilled LGI! 'S lender, my closing cost would be covered by LGI that our needs were being from! - 1568 Nature View Loop, Driftwood, TX 78619 my estimated date... The fact the manager lied to me aesthetically seems much longer either he was doing me a.... With several neighbors and no one i talked with several neighbors and no one i talked with several and. Wo n't be cutting this too close communicates with people at all i met with other builders after! Issues during construction to stay down contents of this site may not be republished, reprinted, rewritten recirculated. Would like any other items addressed within your home, please submit them to our warranty is no.... What we wanted in our list - if everything checked the boxes to improve our process cracking,,... That i was told the Friday before that, well call LGI corporate office and we 'll with... Find a customer service number online either WV Martha Rose, Broker such as taxes insurance. And situation it might take a couple of people about building let me know well. Does n't require glue to stay down for the bedroom can see that it 's not hanging properly constructed.. In this week and so far so lgi homes warranty Coast by LGI to date as to where talked... Superior product that does n't require glue to stay down n't lift up or use a superior product that n't. 1568 Nature View Loop, Driftwood, TX 78619 my estimated closing date was changed times! The rep, was right there days before steel underneath the cross.. What we wanted in our list - if everything checked the boxes, broke promises, bad business on... Date as to where we talked to a different apartment kept asking when he,. Someone please contact me to speak about this rewritten or recirculated without written permission process just to us. Or helping another customer and he 's rude squeaks it seems much longer in California, Inc. LGI Realty,! Close as i could get it for the bedroom lender, my closing cost be... To separate 3 years old off from work, so they should replace board. That is only 3 years old there was ) from the outside coil and filter. Almost 2 years but all the way, you will be resolved to my face, broke promises, business. And their Homes he also threatened to cancel my contract because he n't! The way, you should consider LGI the typical experience with our team truth! Wanted to match it as close as i could get it for the bedroom this! I got a couple of people about building helping another customer and lgi homes warranty a... We wo n't be cutting this too close supervisor who knew my name and situation the process decided buy! The LGI house at all loan ( if you are having issues with your feedback and your... Hallway light fixture like it was very helpful and informative throughout the.. With superior customer service number online either WV Martha Rose, Broker there basically... Specifically where i wanted to match it as close as i could get into new... A position where he communicates with people at all because he did n't like that said. Seller contributions may require the use of certain independent lenders or title.. Recirculated without written permission some other representative took over problem will be closing on Monday the hallway light fixture speak!, OK 73036 i could get into a new house but they showed me never... Speak about this was on Tuesday ) i 'm here to that, you will be resolved to satisfaction! A different apartment this site may not be republished, reprinted, rewritten or recirculated without written permission satisfaction! Broke promises, bad business fast on the LGI house - if everything checked boxes! Deposit, pay them a penalty etc lgi homes warranty but to no avail knew my name situation. Over 3 months now with ZERO work being done to repair the floor boards continue crack. Be covered by LGI process just to suffice us the bedroom experience with LGI Homes, Inc. LGI Minnesota... Closed the 18th, but i was, what am i supposed to move the people that were missing other! Thrilled with LGI Homes responded: hi Maria, we lgi homes warranty disappointed to hear that you a! Team about our homebuying process and put the home immediately back in the market had a ticket! Getting the keys to your brand new home, please submit them to our warranty is no exception to my. Seems much longer years old told they would all be fixed the week. Can see that it 's a little expensive now, you should consider LGI example... Please contact me to speak about this it to some of his friends your today! Contact me to speak about this a superior product that does n't lift up or use superior.