The plan was submitted last month and the airline will now start on a course of financial restructuring. To get the refund, the traveller has to wait for 7 to 19 Republiciness days if the payment is done with the . In this scenario, you will not be levied with any reversal fees for making cancellation of your flight. Just under four months all up. A representative may inquire about the reason for your calling. All customers are now creditors of the company and under Thai law Thai Airways cannot dispurse funds until its rehab is completed. I am still waiting on a refund from 2020. if you paid by credit card, lodge a payment dispute / service not provided claim with your bank / card provider. Changing your mind doesn't mean you get a refund. Login now. 9. When a flight has been canceled fourteen days or less prior to scheduled departure, you can claim 600 from Thai Airways International. I cancelled a number of J class tickets SYD-HKT due to a covid case within the family back in mid-December. Later, you may have to pay a reversal fee when needed. There is no service fee in case you cancel your Thai Airlines reservation online. Web check-in speeds up your check-in process by offering you the option to check in & print your boarding pass directly from your computer. Select the Cancel option to make the process ahead. The amended plan was supported by a majority of the airlines creditors this September but still required approval of the court on Thursday after it vetted the proposal in considerable detail and listened to opposition from dissenting creditors. Resend one to yourself here. Nevertheless, the air operator may allocate a seat to a flyer on another flight on a similar route, based on availability. As a matter of fact, when Thai Airways cancelled 95% of its flights during the COVID-19 pandemic, leaving UK travellers in a lurch, many of them found seeking refunds confusing and challenging in the extreme. It noted that finding the funds such are necessary to do this while in a state of insolvency was no easy task. Furthermore, choose your plane ticket and hit the Cancel tab.4. To cancel via online follow these steps,1. When required further assistance. The amount refunded will be calculated based on the value paid for the ticket originally. 1 Passenger, Premium Economy & Economy. From . On Thursday, the court approved a proposal for the company to repay monies owed to passengers in respect of prepaid tickets before the bankruptcy, something which should be completed by the 31st of January 2024. Jennie Barber was awarded a full refund of 2,523.42 to cover the . When your flight is expected to have a long delay, passengers are entitled to receive care while waiting. It also expressed concern about the airline incurring further debt. But opting out of some of these cookies may affect your browsing experience. 3. Since Covid restrictions eased and borders reopen, passenger and cargo traffic has steadily increased, supporting improved financial and operational performance. Furthermore, this air carrier can benefit certain passengers who are experiencing health problems comparable to those induced by the virus. If you are booked direct with THAI via thaiairways.com, please contact your local THAI office. The refund processing time may vary depending on the mode of payment. This, according to management, is proscribing the ability of those working to rehabilitate the airlines business to operate a fuller flight schedule in response to market conditions. Some passengers have been waiting almost a year to get their money back from the Thai national carrier, which continues to take new bookings. It was an international roundtrip flight (to Europe) for 2 people, so it was more than 40,000 Baht. A call this morning confirmed refunds are still on hold but it is hoped to return customers money in November. Flights were cancelled by Thai Airways. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). THAI Airways. This means that the cancellation should be submitted for the entire reservation. Airlines, such as Thai Airways, may exempt the reversal fees in the event of military directives, passenger health conditions, and government strikes. Thousands of passengers who had flights cancelled last year by Thai Airways will have to wait another three months to discover whether they will be refunded or have lost their money. The airline mentioned that these fake ads run on Facebook have used its name, logo and images to deceive the public. Claire Browne, from Surrey, used the online agent Opodo in December 2019 to book 4,122 worth of flights for her and her two sons, for a holiday planned for April. It's more the lack of communication which irritates. By clicking Accept, you consent to the use of ALL the cookies. From July 1, 2022, customers can request a refund of your THAI Travel Voucher via online registration Click here . You also have the option to opt-out of these cookies. Fill out the form, and within 20 business days, you will get your refund. Visit www.thaiairways.com for more information. Several flights on THAIs flight map have been forced to cancel. However, in most cases, passengers will be rebooked onto another flight as quickly as possible. 5 reasons you shouldn't bin your boarding passes, What to do when an airline cancels your flight, New ways for airlines to win your business, Australia's airport mask mandate will soon come to an end. THAI also has codeshare arrangements with more than 20 other airlines. 2023 Thai Examiner. Presuming that you are reversing your booking after a day of purchasing, you can be charged with some cancellation fees. You can select the most convenient one as per your comfort. Like so many others, we had Thai Airways flights, booked through Travel Up for flying March 2020. Thai Airways will resume eight connections to Europe starting October 30th, namely London, Frankfurt, Paris, Brussels, Milan, Copenhagen, Stockholm, Zurich, and Munich (January 1st, 2022). While you are waiting for the refund, if you wish to redeem the travel voucher, you can make a booking via. The cancellation policy of this airway identifies two primary ways for this. The steps for utilizing the revocation feature as per the Thai Air tickets cancellation policy are mentioned below: For flyers who may want to use a conventional method to cancel Thai Airways flight, the offline process can be the best. There are both online and offline ways to initiate your cancellation process. Once the flight takes off, you will not be allowed to cancel your flight, under the Thai Air tickets cancellation policy. About 3,800 crew members and 900 pilots are on the payroll and salary totals have dropped to 700 million baht from two billion baht per month previously. No one arrived. The significant airline, Thai Airways, reserves the right to reject the passengers money back for refundable tickets when the request is not received within ninety days of the date of expiration. But to note that Thai Airways had advise refunds could be up to 180 days to be settle. We ( Airfleetrating.com ) are an online travel agency based in the USA. Why would anyone in their right mind have faith in the. Once your flight has been displayed, click on your reservation that needs to be reversed. Generally, you are eligible for flight delay compensation from Thai Airways if you are departing from an EU airport, and if you are delayed by more than 3 hours. All rights reserved. This occurs regularly due to bad weather circumstances. By accessing the main site, a tourist can obtain a refund from Thai Airways. Last year, the losses blew out to US$4.5 billion. After following the cancellation, you can click on the raise a refund request. The details on Thai Airways Cancellation Fees are given below: On the basis of duration, the charges can be as follows: When Thai Airways cancels a flight, it could have done so for multiple reasons. The other option is to keep using the voucher and TG has updated the expiration date to be valid until December 31, 2023. It's more the lack of communication . The amount of the returns will be reimbursed to the visitors account where the transaction was originally made during booking. The court asked for this part of the revised plan to be reworked and raised the issue of treating all creditors equally. Are they just been difficult hoping I will take the flight credit? Cancelled flight with Thai Airways Sometimes, Thai Airways cancels flights, and this can be very frustrating to have to deal with as a traveler. In this tab, you only need to enter your flight details as asked. Our contact centre in Bangkok is available on email contact@service.thaiairways.com and on +66 2-356-1111. Furthermore, he or she can call you or send you an email or a verification message of the confirmed revocation process. With its hub in Bangkok, Thai Airways flies to destinations in more than 30 countries, throughout Asia, Europe and the surrounding region. 1. So a week ago Thai airways cancelled my flights for May. I am well aware of their recent issues and happy to hang on just as long as the money eventually arrives. Its clear the size of debt was potentially too big to let it fail. If your Thai Airways flight departing from the EU or UK is cancelled, delayed or overbooked, and you end up stuck at the airport because of this, you are entitled to certain services for free. The company will process the refund in sequential order by no later than March 31, 2024. Thai Airways International will resume full service on 36 foreign routes to destinations in Europe, Asia and Australia, most on Oct 31, in response to the government's decision to reopen the kingdom to tourists on Nov 1. Moribund Airways (formerly known as Thai Airways are going no where fast. Thai Airways finally given bankruptcy protection in Sept. Further information on the refund process and developments concerning the Companys rehabilitation proceedings will be provided in due course. A week went by without any response and today i . Meanwhile, Thai Airways added three more Boeing aircraft to its fleet just this week. Notwithstanding this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. He graduated with a degree in journalism and communications from the University of California and has been living in Thailand since 2014. Signing up with Executive Traveller only takes a second and lets you Didnt receive an activation email? This category only includes cookies that ensures basic functionalities and security features of the website. Assuming that a carrier like Thai Airways reverses a booking because of natural calamities, a flyer will not be paid any reimbursement. 1 Passenger, Premium Economy & Economy. In the case of standalone flight bookings, the CAA regulation stipulates that airlines should refund passengers within seven days.. I was told a few weeks ago that they would refund me but then when I spoke to them the other day they said that I had to take a flight credit or extend. These cookies do not store any personal information. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. In 2017, the airline lost US$67.2 million. Following this policy, when a flight is canceled in twenty-four hours of reservation, you will receive a complete return. - Passengers that booked their tickets through a travel agency needs to contact them directly. Therefore, it is conceivable that you do not continue your journey. Answer 21 of 172: Hey, I wanted to check if anyone has had any luck in getting a refund from Thai airways? Promotion Code. The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has clarified that due to the temporary suspension and disruption of operations following the COVID-19 outbreak which resulted in a significant number of passengers being unable to travel, THAI has offered to accommodate passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge. He is a sub editor with the Thai Examiner news website since it began in 2015. Click on the My booking feature in the Manage section.3. Then enter your flight details including your Thai Booking Reference as well as Passenger Last Name. In case of more than 5 hours you are entitled to a refund of your ticket within seven days for the parts not used or for those parts already used if your flight no longer serves its purpose, and when relevant, a return flight to your first point of departure. Refund just landed on the Amex. This website is best viewed with Chrome V.38 or higher, Firefox V.27 or higher, Desktop Safari V.7 or higher, Mobile Safari V.5 or higher and Internet Explorer v.11 or higher.Copyright 2023 Thai Airways International Public Company Limited (THAI). Albuquerque International Sunport Airport Code, United Airlines Unaccompanied Minor Policy, Thai Air Tickets Cancellation Policy Terms, Thai Airways COVID-19 Cancellation Policy, How to Cancel a Thai Airways Plane Tickets, Method 1: Thai Airways Flight Cancellation via Main Site, Method 2: Cancelling Thai Airways Flight Over the Phone, Thai Airways Canceled Flight Compensation, Thai Airways international Baggage Policy, https://www.youtube.com/user/ThaiAirwaysChannel, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World. In light of the cancellation policy, it is now easy to reverse a plane ticket. I . In addition to this, the e-Boarding pass will also be sent to your email address by the respective airline. 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