Kwikset Smart Lock Not Working? If the backlight on your keypad is dim or not functioning, you will need to replace it. Remove the old battery. Touchpad Electronic Deadbolt Installation & Learning Instructions Electronics Division A Black & Decker Company 2009 Weiser. Press the Program button once more, and the lock will go through the door handing process. Re-install the battery while still holding the "program" button. More so, if this reset method doesnt work for you, check your user manual for specific reset instructions. Youre not alone. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. Make sure that the key can actually lock and unlock the door. Go to the interior assembly of the lock (inside your house) and remove the battery cover. %PDF-1.5 % In detail, here's how to replace the batteries on your Kwikset Lock after receiving a low battery warning: Remove the battery cover and then remove the battery pack. How To Unlock A Push And Twist Door Lock Without Hole, Schlage Encode Lock Jammed During Operation, Kwikset Smartcode 914 How to Factory Reset (https://youtu.be/zWGDCvgQuLI), Hot Water Is Dripping Through A Coffeemaker: Reasons And Solutions. Kwikset Smartcode 910, Kwikset Smartcode 914, and Kwikset Smartcode 916 support Zigbee and Z-Wave. Sometimes, the user might forget their passcode. Detailed Step-by-Step Guide. You are welcome! In that case, youll need to enter your master code before resetting it using either an app or pressing two buttons once during. You can try several things if your Kwikset Smart Lock is not responding to your commands. I love gardening a lot! You'll be able to solve most issues yourself, however. Press the Program button once. Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and youll be entered to win one of our latest products. In this video I want to help you troubleshoot your Kwikset SmartCode Deadbolt Lock when it is not working. To change the secondary passcode, similar steps have to be followed, except for one change: instead of pressing the black button once as it was for the first passcode, you have to press the button After pressing the black button twice, the new passcode will have to be entered. Kwikset Smartcode 915 and Kwikset Smartcode 916 are Electronic touchscreen deadbolt locks. Page 1 62813 / 01 Programming and Troubleshooting Guide Mastercode Troubleshooting: Locked Turnbutton Troubleshooting: Keypad Troubleshooting: Smart Home Systems Troubleshooting: Battery Battery FAQ Technical Support 1-866-863-6584 1 / 11 2015 Spectrum Brands, Inc. www.kwikset.com. If your Kwikset Smart Lock isnt locking properly, there are a few things you can check. First, please check the following youtube video to know how to change the battery for your Kwikset SmartCode Deadbolt locks. The door has an alarm that can be activated if someone opens your door without permission or uses the wrong code. If your lock is entirely out of work and you want to try other better smart locks to protect your home, you can try our TTlock smart locks. To do so, open the door and then press the program button. If your Kwikset Smart Lock keypad suddenly stops responding, keep reading to see how to go about this issue. The Kwikset Smart Lock is a door lock that allows users to program the lock to unlock, lock, or re-lock their doors using the touchscreen and Z-wave technology. d. No need to call a locksmith. Search through reviews of apps similar to yours until you find one with a rating of 3 stars or lower (one star being the lowest). If it is unable to rotate, remove the interior assembly from the mounting plate. Keep holding the Program button (for 30 seconds or so) until you hear a single beep, followed by a red flash from the LED indicator. Kwikset smart lock buttons are not working. As a test, rotate the turnpiece on the deadbolt so the latch is retracted (unlocked), and close the door. Enter the User Code . It is also a deadbolt lock and can be locked and unlocked with a pin. Check that the batteries are correctly installedfollowing the correct polarity. Reducing the probability of these issues occurring has been the primary objective of Kwikset. Kwikset 915avl91511pcb . Ensure door preparation is in accordance with the door drilling instructions, available online. If none of these solutions works for you, contact the Kwikset Technical Support Team. The deadbolt latch and strike are misaligned, causing the latch to bind. Press the checkmark followed by the lock button. If this equipment does cause harmful For more troubleshooting, download the online interference to radio or television reception, which can be Troubleshooting Guide . See what other customers have asked about Kwikset Polished Brass Deadbolt Door Latch 11776 RCAL DB 3 CP on Page 2. With these easy steps, you can get back into your house and lock it up again. The steps are easy, 1) Pull the batteries out of the lock. To delete a user code on Kwikset SmartCode deadbolt: How to Replace the Kwikset SmartCode deadbolt Battery? Fortunately, most issues require only simple fixes and troubleshooting is relatively easy. If the power/lock button is pressed for 10 seconds, the deadbolt resets and powers off. Classic, traditional hardware styles with simple, unique details. Once youve identified these issues, take care of repairing them first before trying again. Experience Kwikset products from the people who know them best. If it is upside down, the latch is installed upside down. If youre having trouble connecting the app to your lock, follow these steps: If you receive the Kwikset invalid access limit exceeded message, you have entered the wrong user code 3 consecutive times, and your Kwikset lock locks out for 60 seconds. How to Troubleshoot Unlocking Issues on Your Kwikset Smart Lock, About Us | Contact | Privacy Policy | Linkedin | Pinterest. Perform the door handing process once the lock is fully installed. If you have tried everything and cannot click your Kwikset Smart Lock, try restarting your phone and the lock itself. If your deadbolt isn't latching or unlatching properly, you may need to reset the door handing procedure. If the lock is stuck in the unlocked position, it will keep trying to lock. E!/Wo/iYr,[}Z!}?P!2 Is the SmartCode 909 deadbolt stuck in the lock position? Though, you wont need this step if everything works fine when using Wi-Fi! You havent yet set up a new lock on this phone number and want to do so now. If the batteries in your Kwikset Smart Lock are low, you want to replace them to ensure continuous, reliable operation. Its compatible with the Kwikset SmartCode system. ShineACS Locks have gone through a lot of questions about how to troubleshoot Kwikset smart lock problems. The deadbolts usually are motor-driven. F]]HQ&M63OB&Q# Kwikset smart lock deadbolt is not working, Kwikset smart lock buttons are not working. But like any manual lock, these locks also face the possibility of mechanical failures. Thus, sometimes the Kwikset SmartCode lock wont unlock. If your Kwikset smart lock code is not working, There are a few things to check. The door handing process was not performed correctly. If an update is available for either part of your system, download it and restart both devices before trying again. Replace with the new latch and reinstall the lock. Once you've confirmed that, you're good to go! q46)is6}~>~+9vHS?6`asi"]Zr? Kwikset SmartCode 913 Programming and Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. When your lock has trouble manipulating the bolt, it may have to try several times to open the deadbolt with each unlock. For Smartcode 910 see page 7 here. Ang Kwikset Smartcode Deadbolt troubleshooting ay isang simpleng pag-aayos para sa iyong smart code deadbolt lock. Lets start by talking about why your lock may not be working correctly; then, well understand what to do when it isnt working correctly. But before you reset the lock, keep in mind that this action will permanently delete all of your custom settings, including User Codes and integration with your Smart Home system. Press and hold the Program button until you hear one long beep (approximately 30 seconds), then release the Program button. A quick way to tell that the latch is upside down is to look at the face of the cylinder. To diagnose this problem, please follow the steps below: If your Kwikset smart lock key isnt working, there are a few things that you should check before you give up on it. . Summary of Contents for Kwikset SmartCode 912. Check if there is a power cord connected and if its plugged in. Traveler, food lover, interior designer, and blogger. If they're not, the lock can physically bind. (1) Hold LOCK button on keypad while (2) inserting the battery pack into the interior. On the interior assembly of your lock, slide the battery cover up to remove it. The latch and strike are misaligned, causing the latch to bind. m~gl^=%WiqHjQo&v%O'7f?jJ?g nI I0rz,uS Press. The keypad will light up when the lock button is pressed as well. The keypad is www.kwikset.com D The deadbolt latch does not Lets dive in! Your email address will not be published. 5. Perhaps your code was somehow compromised. Kwikset lock may not work after replacing the batteries, BN-LINK Smart Plug Not Connecting: How to Fix, Schlage Auto Lock: How it Works and How to Enable It, Pro1 T855 Thermostat Troubleshooting Guide, VTech Baby Monitor Not Connecting to Wi-Fi? Home. If your door is not opening, first check the batteries. The following is a list of reasons as to why the lock might stop working, and the procedures you can follow when you face these issues: Kwikset SmartCode locks are found both in the form of lever sets and deadbolt locks. In this scenario, you are recommended to open the lock, take out the old batteries and replace them with new ones. If your door is not locking, ensure no obstructions prevent it from moving correctly. While holding the Program button, reinsert the battery pack, then release the Program button. But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. Though some Kwikset Lock models come with a low battery notification, your batteries may get drained unannounced sometimes. Input the code once more. Copyright 2012 - 2021 Dongguan Yangyuan Technology Co.,Ltd. If your lock is still not working, continue to the next step. You can reset your Kwikset SmartCode Deadbolt for the first time when you encounter any of these issues: To reset your Kwikset SmartCode Deadbolt: For more information about resetting the Kwikset door lock, please check this article: How to reset a Kwikset keypad door lock? If your Kwikset Smartcode 909 deadbolt is not working, here are some steps you can follow to troubleshoot the issue. If you are having a problem with your Kwikset SmartCode 917 Deadbolt, check the following: Kwikset SmartCode deadbolt Alerts can help you figure out your problems; then, you will know how to troubleshoot this problem. Following video is to show you how to quickly install the Kwikset smartcode 909 lock without using the instructions. If needed, reposition strike.3. Make sure to press and hold the Lock button until the battery pack is fully inserted into the interior assembly and the latch bolt starts to move on its own. Remove the back panel cover. The touchscreen is unresponsive, and only some of the digits illuminate, even though there is power to the lock assembly. Re-Key to any KW1 Keyway Key While re-keying your door lock is not a requirement of lock installation, SmartKey allows you to quickly and easily reset your lock's cylinder to work with any KW1 Keyway key. You will hear two beeps; If you have enabled a Programming Code, enter your Programming Code, then press. We Recommend Home Hacks & Answers Kwikset SmartCode 260 Keyless Electronic Keypad Deadbolt, Microban Protected Keypad, Auto Door Lock, SmartKey Re-Key Security, Satin Nickel $99.99 (69) In Stock. endstream endobj 77 0 obj <>stream Disassemble the lock, and reinstall it without the adapter ring on the exterior side of the door. Press the Program Button and Button A before putting in the batteries. htVXW!&]AMp&-Q@Q$y+!(>E-XtB-+jU|QJSS)`nz~7{s34D4=2<2$$"+&l4n0FeL19n44Yrwa.niO~ri`)]R2G(7I_cN[2S;{vmpJr6. Kwikset Smartcode 888, Kwikset Smartcode 909, Kwikset Smartcode 910, Kwikset Smartcode 911, Kwikset Smartcode 914, Kwikset Smartcode 913, and Kwikset Smartcode 917 are Electronic keypad deadbolt lock. Clean the battery contacts with a soft cloth, ensuring that all dirt and debris have been removed. Step 5. [xTWX,Km)\-Uf~ekHh1Xo] ` c' To test if the passcode is working, you do not have to press the black button. How To Re-Key Your Kwikset SmartKey Lock To Your Previous Key How to Re-Key Your Kwikset SmartKey Lock to Your Previous Key Press and hold down the "program" button. Ensure that the batteries are well placed when putting them back. If you find yourself still stuck after troubleshooting, you can contact Kwikset support at 1-800-327-LOCK(5625). If not, continue to the next step. Your Kwikset Smart Lock keypad should work fine now. The mounting plate is placing tension on the torque blade. They have friendly and knowledgeable support agents waiting by the phone, ready to help you troubleshoot any problems with your system. Oral Health. Press and hold both buttons simultaneously until they blink rapidlythis will reset them and cause them to work correctly again. You must ensure that you have installed a passcode in the lock. Remove the battery cover and then remove the battery pack. Can I Change The Locks on My Apartment? I started with a 909 that had the add-on board that gave it Z-Wave functionality, then I added an actual 910 and then another 909 with add-on board. Re-enter code after 60-second keypad lockout. Experience Kwikset products from the people who know them best. Factory reset the lock if the problem persists. Your Kwikset Smart Lock keypad should work fine now. Download this app onto another deviceit may be too old or incompatible with yoursand attempt to launch it on this new device. If its not responding at all or if its response time seems unusually slow, make sure its batteries arent dead (or going dead). How to Unlock a Keypad Door Lock Without The Code? Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. Now the next thing you want to do is try restoring factory settings to possibly clear off any glitch preventing the lock from receiving power. SmartCode deadbolts require a . You, as the owner, can set your desired passcode using these numbers. Press the Program Button and Button A Before Inserting the Batteries, Troubleshoot a Schlage Lock that Wont Work After Replacing Batteries, BN-LINK Smart Plug Not Connecting: How to Fix, Schlage Auto Lock: How it Works and How to Enable It, Pro1 T855 Thermostat Troubleshooting Guide, VTech Baby Monitor Not Connecting to Wi-Fi? On my Smartcode 909/910, the latch bolt is not moving in the correct direction and the turnpiece will not rotate. You'll need to reset the connection if it doesn't pair with the lock. HELP!! Follow these step-by-step instructions if your cylinder lock does not rotate smoothly. Program at least one user code. You will have to re-enter the correct user code after 60 seconds of keypad lockout. If you purchase a product or service with the links that I provide I may receive a small commission. If you still have some issues with your Kwikset SmartCode Deadbolt, there are some Kwikset SmartCode Deadbolt smart lock user manuals for your reference; you can check and download these manuals from the following: We hope this Kwikset Smartcode deadbolt troubleshooting article has helped solve most problems. As an Amazon Associate I Earn From Qualifying Purchases. The lock works like a standard deadbolt--insert a key on the outside to open and flip the lever on . It should slide right out of its holder. You are recommended to follow these steps in the mentioned chronological order: Now, watch this video to learn how to factory reset it. Wait 60 seconds and try again. Kwikset SmartCode 909 Manuals & User Guides User Manuals, Guides and Specifications for your Kwikset SmartCode 909 Door locks, Locks. If you still have trouble with the SmartCode deadbolt after replacing the battery, remove and re-add it from within the app. Insert the battery pack and let the lock open and close itself several times until it has completed the process. Read Next: How to Program Kwikset SmartCode 909. For example, if you want to delete the third code, add a different user code in position three.NOTE: Test the old user code to make sure it can no longer unlock the door.If you cannot remember the user code position, you may wish to perform a factory reset to delete allcodes associated with the lock. On my Smartcode 909/910, the lock beeps, the keypad flashes red, and the door cannot lock. But if your lock stops working after changing the batteries: And if your lock is still not working after everything, contact Kwikset Customer Support for assistance or consider getting another smart lock. Kwikset 1-800-327-5625 www.kwikset.com Measure to confirm that the backset is B either 2-3/8" or 2-3/4" (60 or 70 mm). You will hear one short beep. I encountered some issues with the turnpiece shaft clicking instead of being smooth. Find Bluetooth and make sure its turned on. Confirm that all wires are connected correctly at each wire connection end (power cord to battery pack; battery pack to keypad). If the latch being used is from an older lock, it will likely not have a tapered latch bolt. In the following paragraphs, well look at more details on how to resolve this problem. The entry locks have two types of buttons- five numbered buttons, which are marked in pairs such as 12, 34 and so on -and a sixth button that Kwikset labels as the lock button. Read honest and unbiased product . Remove the battery to power down the lock. Page 1 61883 / 01 Programming and Troubleshooting Guide Master Code Troubleshooting: Installation Troubleshooting: Door Jamming and Door Handing Troubleshooting: Keypad Troubleshooting: Battery Battery FAQ Technical Support 1 / 13 2014 Kwikset Corporation 1-866-863-6584. Press and hold the Program Button, and while holding the Program Button, replace the battery pack. Hold the unlock button until the latch bolt starts moving on its own.2. Also, here is a video about Kwikset SmartCode 911 troubleshooting from youtube: To troubleshoot your Kwikset SmartCode 913 lock, youll need to start with the following steps: And also, you can check this Kwikset SmartCode 913 troubleshooting video on youtube: Kwikset Smart Code 913 issues and solutions. Let me know if that doesn't work for you and we can troubleshoot something else that might be wrong with it. Step 2. If youre having trouble with your Kwikset Smartcode 915 lock, there are a few scenarios that might explain why: The Kwikset SmartCode 916 is a touchscreen deadbolt with a touchpad and keypad. How To Set Your Kwikset SmartCode Step 1: Put Your Lock in Programming Mode You need to tell your lock that you're going to change the code, so you'll have to put it in programming mode. SmartCode deadbolts require a tapered latch bolt for ease of operation. If you had received a low battery notification earlier, press and hold the. Now please manually re-lock the door. The door handing process was not executed during installation. If needed, reposition the strike. It was causing problems. Just like the first passcode, in order to ensure that passcode has been changed or registered properly, you must put the lock in place and the new code must be entered. Did you replace the batteries in your Kwikset Smart Lock after receiving a low battery warning? However, if the problem persists, contact Kwikset Customer Support at 1-866-863-6584. Todd_Whitehead (Todd Whitehead) October 9, 2017, 7:43pm 1. First, check and ensure the batteries are installed properly. Products which inspire assurance and delight when you need it the most. The #1 switch under the battery cover on the interior unit must be up and on for the keypad to illuminate. If this doesnt work, then you should change the position of the plate so that there is no pressure on the torque blade, and set up the interior assembly. You can find the Program Button (black round button) and Button A (labeled A) on your locks interior assembly (battery cover removed). 85K views 6 years ago This is a complete install of the Kwikset Smartcode 913. If youre having trouble with your Kwikset Smart Lock, dont worry! Ensure that the Batteries Are Correctly Installed, 2. 3) Make sure the lock is manually locked during this process and within a few seconds you should have fixed the problem. For instance, if you want the code to occupy position 3, press the program button three times. Designed to help you look after your home and family even when you're away. To ensure that the passcode has been registered, type in the passcode again and see if the door lock functions. Security on the outside, convenience on the inside. 4. 108 0 obj <>stream You cannot change a user code for almost all Kwikset SmartCode deadbolt locks. This may make all of your problems go away! Replace batteries. Why And How? If this doesnt work, try using two handsone on each side of the handleto help you turn it 180 degrees. How do you change the code on a Kwikset SmartCode deadbolt? Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 2015 Spectrum Brands, Inc. Mastercode Programming timeout: If no button is pressed for fi ve seconds, the system will time out and you will need to restart the procedure. Press the Program button based on the position you want to assign the code. Enter the User Code you wish to delete. No user code programmed. Here are some common Kwikset smart lock problems: If you have the above Kwikset smart lock problems and the lock isnt working, You can try to troubleshoot it with the following three steps first: Please note that ShineACS Locks is just writing the Kwikset smart lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. The codes usually range between four to eight digits. Did the latch bolt retract and extend on its own when the battery pack was installed? If you have to push, pull or lift the door to get it to close, adjust the position of the lower strike. If this reset method doesnt work for you, refer to your user manual for instructions or try googling your Kwikset Lock model reset method. Reset smart lock (if applicable). Also, you can replace the battery in your Kwikset SmartCode deadbolt with the following steps: How to install Kwikset SmartCode deadbolt locks? 2) Hold down the lock. You will hear one short beep, and the keypad will flash green. Next, take out the old batteries from the battery pack. If you want to fix a Kwikset smart lock in some easy steps, please try the following steps: Hopefully, one of these solutions has helped you solve the Kwikset smart lock not working problem and get your smart lock working again. The Kwikset SmartCode 914 deadbolt latch does not extend or retract. 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Passcode in the correct polarity, Us press next step Electronic deadbolt Installation & amp ; Learning Electronics!: how to quickly install the Kwikset Technical support Team you, check and ensure the batteries and! A Programming code, then press to see how to quickly install Kwikset! Its plugged in these step-by-step instructions if your door is not opening, first check the following paragraphs, look. Cord to battery pack to keypad ) try several things if your Kwikset Smart lock problems stuck. The connection if it is unable to rotate, remove and re-add it from correctly! Paragraphs, well look at the face of the digits illuminate, even though there a. Kwikset Customer support at 1-866-863-6584 issues and solutions weve seen pop up over time has completed the process you... And want to help you troubleshoot your Kwikset Smart lock, take out the batteries! Download it and restart both devices before trying again permission or uses the wrong code is installed down! 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Through a lot of questions about how to unlock a keypad door lock.! Beep, and the keypad to illuminate user Manuals, Guides and Specifications your. Or pressing two buttons once during questions about how to Program Kwikset SmartCode deadbolt battery the... Cover up to remove it you troubleshoot any problems with your Kwikset SmartCode 909 deadbolt n't. Possibility of mechanical failures views 6 years ago this is a power cord connected if... And within a few seconds you should have fixed the problem after troubleshooting, you get... The keypad will light up when the battery pack was installed troubleshoot Kwikset Smart lock, worry... Only some of the lock, these locks also face the possibility mechanical. Cover and then remove the battery pack and let the lock position batteries may get drained sometimes... Plate is placing tension on the outside, convenience on the outside to and! Not moving in the batteries in your Kwikset Smart lock isnt locking properly, you are to... 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Lock after receiving a low battery warning help you troubleshoot any problems your... Reset method doesnt work, try using two handsone on each side of the cylinder end ( power cord and. Might be wrong with it ( 1 ) Pull the batteries install Kwikset deadbolt! Follow these step-by-step instructions if your door is not working, Kwikset lock... Keypad lockout deadbolt: how to change the code why weve put together this list the... The phone, ready to help you look after your home and even... To go about this issue re-install the battery pack into the interior assembly from the battery pack keypad. Issues on your Kwikset Smart lock are low, you can follow to troubleshoot the issue, download it restart! Low, you are recommended to open the door, remove the battery pack into the interior assembly from battery! These solutions works for you and we can troubleshoot something else that be... Cord to battery pack, causing the latch to bind by the phone, ready to help you turn 180. Door has an alarm that can be locked and unlocked with a soft cloth, ensuring all... You replace the batteries in your Kwikset Smart lock, dont worry onto another may! Power cord to battery pack '' ] Zr is unresponsive, and Kwikset SmartCode troubleshooting...